Grievance redressal

Email hello@astraalis.dev with the subject “Grievance”, your name, contact details, the service or interaction involved, and a clear description of the issue. Do not include passwords or unnecessary sensitive information.

We will acknowledge your grievance within two business days, review relevant records, and aim to provide a substantive response within 15 business days. Complex matters may take longer; if so, we will explain the delay and provide an updated timeframe.

We use grievance information only to investigate, respond, keep necessary records, and meet legal obligations. Tell us if you need an accessible format or another reasonable accommodation to use this process.

If you are dissatisfied with the response, reply with the reasons and request escalation. You may also contact the relevant regulator or pursue other rights available under applicable law.